Privacy Policy

Buyer Protection Desk is a specialised service by THE-Ö, operated by OKNO LDA. For privacy or personal-data questions, contact info@the-o.legal.

When you send an enquiry, we may receive your name, WhatsApp or Telegram contact, an optional property or project link, your message, the page or service you contacted us from, and basic source information such as UTM parameters and referrer. The form does not ask for special-category personal data.

We use this information to respond, assess and provide the requested buyer-side service, route the enquiry to the appropriate professionals, prevent abuse, keep necessary business records, and understand which channels generate enquiries. Enquiry handling is generally based on steps you ask us to take before a service agreement. Security, operational logging and aggregate measurement are based on our legitimate interests. Google Analytics cookie storage is based on your choice in the privacy banner.

Enquiry data is stored in our service database and may be sent to our internal Telegram admin channel. Where needed, relevant information may be shared with lawyers or other professional advisers working on your request. We use Google Analytics 4 and Ahrefs Web Analytics for traffic measurement. We do not sell personal data and do not send your name, contact details or message content to Google Analytics or Ahrefs.

Ahrefs Web Analytics is used without cookies or persistent visitor identifiers. Google Analytics runs with analytics storage denied until you accept analytics. While storage is denied, Google may receive cookieless measurement signals, but Google Analytics cookies are not stored. If you accept analytics, Google Analytics may use its standard analytics cookies. You can change your choice at any time through Privacy settings.

We retain enquiry and service records for follow-up, service delivery, business records, dispute handling, and legal or professional obligations. We do not apply one fixed deletion period to every enquiry. Analytics and technical data follow the relevant system or provider settings. Google, Ahrefs and Telegram may process data through international infrastructure.

You may ask to access, correct or delete your personal data, restrict or object to processing where applicable, and withdraw analytics consent at any time. You may also complain to Portugal's CNPD. Contact info@the-o.legal. We do not use automated decisions that produce legal or similarly significant effects.